Elisha’s Agentic AI solutions are designed to do more than just follow instructions—they think, act, and adapt like trusted digital team members. Unlike traditional AI, Agentic AI understands goals, makes smart decisions, and takes initiative to get things done. This means faster responses, smarter automation, and better results across your organisation.
Transform customer interactions into actionable strategy.
Elisha Insights is a Customer Service Analytics solution that leverages AI to monitor, analyse, and interpret every customer interaction—across voice, chat, email, and social media channels. By monitoring and analysing sentiment, intent, script compliance, and performance criteria, the platform provides actionable insights that help businesses enhance customer experience and optimise agent performance.
Key Features:
- Analyse data from multiple sources in over 50 languages
- Monitor customer satisfaction via customisable KPIs and qualitative insights
- Monitor script and call flow compliance
- Automated detection of call categories and conversation sentiment
Use Cases:
- Inbound Call Centres: Improve customer assistance and technical support by automating customer satisfaction evaluation.
- Outbound Call Centres: Ensure agents cover key topics of conversation, as well as adhere to policy, legal, and privacy compliance.
Elisha Concierge: AI Voicebot Extension
Universal Compatibility, Intelligent Capability.
Elisha Concierge is a fully automated AI Voicebot capable of answering and forwarding your calls to the appropriate people, book appointments, take reservations, and more. Create one or more AI Agents and easily train them to provide first-line contact to your customers.
Key Features:
- Fully SIP-compliant AI agent that allows for easy integration with your organization’s existing IP-PBX or UCaaS solution.
- Fully integrated with Google Calendar, Outlook, and other popular calendar applications and CRM systems.
- Capable of handling and understanding conversations in over 50+ languages
Use Cases:
- Intelligent IVR / AI Operator. Replaces “Press 1 for Sales” with conversational understanding.
- After Hours (OOH). A 24/7 digital receptionist that intakes queries, qualifies leads, and captures essential data.
- Booking Service. Direct synchronization with Google Calendar, Outlook, and CRMs.
Elisha Transcripts: Advanced Video and Audio Transcription
Accurate, searchable, and multilingual transcription at scale.
This AI-powered transcription engine enables enterprises to convert large volumes of audio and video content into highly accurate, diarised, time-stamped, and searchable transcripts. Built for scalability, it supports multiple languages, dialects, and speaker identification—facilitating use in media production, legal compliance, training, and multilingual communications.
Key Features:
- Multilingual support and automatic language detection
- Speaker diarisation (speaker separation and labelling)
- Convert transcriptions into standardised documents and reports
- Powerful search and keyword/keyphrase detection
Use Cases:
- Market Research: Automate the analysis of interviews, focus group discussions, phone/video surveys, and other audio/video-based data collection.
- Consultancy Firms: Easily document meetings, workshops, and seminars. Generate insights, executive summaries, and other required documentation instantly.
- Legal and Government: Assist with and automate the generation of depositions, case reports, and contracts.
Elisha Dialogues: Generative AI Chatbot and Enterprise Knowledgebase
Smarter conversations, faster answers
Elisha Telecom’s generative AI chatbot is trained on your enterprise knowledge base, FAQs, and documentation to provide intelligent, human-like responses to customers and internal users. Coupled with enterprise-grade AI search, it delivers instant, context-aware answers across internal systems, reducing response time and increasing productivity.
Key Features:
- Multilingual natural language understanding (NLU) with generative response capabilities
- Knowledge base integration with documents, websites, and databases
- Integration with web, mobile, and messaging applications
Use Cases:
- Helpdesks and Tech Support: Reduce ticket volume with self-service support.
- Employee Assistant: Empower staff to access policies, documents, system manuals, and other corporate data instantly.
- Citizen Portals: Enable the public to more easily access and understand government services and policies.
Elisha Dossiers: Intelligent Document Evaluation
Extract data, analyse, and reformat content seamlessly.
This tool uses computer vision and natural language processing (NLP) to automatically extract, classify, and process information from documents—such as forms, contracts, invoices, and scanned PDFs
Key Features:
- Optical Character Recognition (OCR) for structured and unstructured data
- AI-based data validation and document classification
- Standardise and reformat documents automatically
- Summarise, search, and analyse documents
- Export to structured formats (CSV, XML, JSON) or directly to databases
Use Cases:
- Technology and Engineering: Automatically generate technical documentation and user manuals.
- Recruitment and Human Resources: Evaluate, classify, and assess employees and job applicants.
- Legal: Review, analyse, and assess contracts and agreements. Draft legal documents and auto-complete forms.
