Delight more customers and take your Contact Centre productivity to the next level.
Elisha Telecom’s next-gen, AI-powered CCaaS (Contact Centre as a Service) platform, ETPBX, is already used by some of the biggest global enterprises.
But that doesn’t mean your SME Contact Centre can’t leverage it too…
It also deeply integrates with WhatsApp, enhancing customer experiences, saving time, and enabling you to engage with customers like never before!
Get a free Contact Centre audit, and
a demo of our platform by filling in the form.
Elisha Telecom’s ETPBX: Comms you can trust
Elisha Telecom has been at the forefront of Contact Centre innovation since 2006, working with global operations that prioritise reliability, security, and affordability in their comms.
Deep WhatsApp Integration
As more customers want to interact on their terms, leveraging their platforms becomes vital. That’s why ETPBX integrates with WhatsApp, boosting customer engagement.
Send individual/bulk/broadcast messages
Easily send messages to single, multiple and full contact bases with ease.
Create message templates
Enhance marketing and messaging consistency with templates and options for auto-fill.
Automate common replies
Implement conversational chatbots for automated responses and customer support confirmations.
Easy-to-use administration
Manage everything from permissions to contacts through a simple, centralised control panel.
Multimedia support
Securely send and receive files with full encryption to ensure customer data stays safe.
Want to know how you can increase CSAT score and productivity in your Contact Centre?
Get a FREE audit today!
Our customers
Artificial Intelligence built-in
ETPBX has AI built into its core, so you can maximise the time agents spend relationship building, surface top-performers, and better understand your customers’ pain points.
Multichannel call data analysis
Multichannel call data analysis
Transcription
Speech-to-text & text-to-speech.
Sentiment analysis
Monitor tone and identify key terms.
Real-time translation
Up to 120+ languages.
Customer interaction classification
Automatically segment conversations.
Automatic anonymisation
Filter and remove identifiable info.
FREE Contact Centre Audit
Leverage nearly 20 years of experience in optimising and enhancing contact centres by signing up for our FREE Contact Centre Audit using the form above.