90% of UK adults use WhatsApp…
Why wouldn’t your customers want to
meet their customers where they are?
- Round-the-clock access to assistance
- Notifications on reply
- Full knowledgebase and FAQ library
- Automated simple processes
- Improve the customer experience
The best bit? You decide how to charge – per
reply or as a monthly subscription. See how
much Chatbot for WhatsApp could make for you
Book a demo and revenue review
Book a demo and revenue review
A technology we’ve mastered. Now with exceptional reach
Elisha’s chatbot technology has been tried and tested through hundreds of customer deployments, giving customers a convenient way to ask questions, access information and begin service journeys.
Now it’s available through WhatsApp, helping businesses provide fast, automated assistance through one of the world’s most widely used communication channels.
Businesses can therefore introduce automated support through a channel that is already present on many customers’ phones and embedded within their everyday communication habits.
- An Elisha WhatsApp chatbot allows customers to begin a conversation when it suits them and receive an immediate response to common enquiries.
- There is no new portal to find, web browser to keep open, unfamiliar interface to understand or additional app to download.
- A WhatsApp chatbot can help businesses make routine interactions faster, simpler and more accessible.
Customers can use the conversation to…
- Ask frequently asked questions
- Find relevant products or services
- Access useful information
- Begin a booking or enquiry journey
- Get updates on product/service
- Identify the right team or next step
- Receive help outside normal working hours
- Update customer’s details
The chatbot can handle straightforward interactions immediately, while more complex requirements can be directed into the customer’s established service processes.
Give customer-facing teams more time
Repetitive enquiries can consume a significant proportion of employee capacity.
Automating suitable WhatsApp conversations allows businesses to respond consistently while reducing the number of simple questions handled manually.
Employees gain more time to concentrate on interactions where their experience, judgement and personal involvement create the greatest value, helping end-customer businesses:
- Manage higher interaction volumes
- Reduce avoidable waiting
- Improve response consistency
- Extend service availability
- Use employee time more effectively
- Scale support without adding resource
A practical opportunity for reseller partners
WhatsApp gives partners an accessible way to begin wider conversations around AI, automation and customer experience.
Rather than introducing chatbot technology as an isolated product, you can start by examining how the customer communicates today.
- Which questions are agents asked most frequently?
- Where do customers experience delays?
- Which interactions require employees to repeat the same information?
- What could be completed automatically?
- Where would a conversational journey improve access to a service?
These discussions can reveal clear, commercially relevant opportunities to deploy automation.
Elisha enables partners to bring those opportunities to life through technology that can be adapted around the needs of individual customers and their audiences.
Create value beyond the initial deployment
Successful conversational automation develops over time.
Partners can continue working with customers to review interaction patterns, refine chatbot journeys, introduce additional use cases and respond to changing business requirements.
This creates opportunities to build deeper customer relationships and develop recurring services around:
- Discovery and consultancy
- Conversation design
- Deployment
- Customer onboarding
- Ongoing management
- Performance reviews
- Journey optimisation
- Additional automation projects
The result is a proposition that can deliver an immediate customer benefit while supporting a broader, long-term digital transformation relationship.
Powering the Future of Smart Enterprise
Every customer will have different requirements, but common opportunities our partners uncover include:
Customer service
Answer routine questions and help customers find info without waiting on an agent.
Sales enquiries
Collect details, identify needs and guide prospects towards the appropriate product, service or sales team.
Appointments and bookings
Support customers as they begin a booking, request an appointment or find relevant availability information.
Customer onboarding
Guide new customers through common questions, requirements and next steps.
Service navigation
Help users identify the correct department, service or process for their enquiry.
Out-of-hours assistance
Make useful information and initial support available when customer-facing teams are unavailable.
Help your customers meet people where they already are
WhatsApp combines enormous reach with an experience people already understand.
With Elisha, reseller partners can help businesses bring automated conversations into that environment, improving customer access while making routine service delivery more efficient.
Powering the Future of Smart Enterprise
What is an Elisha WhatsApp chatbot?
It is Elisha’s conversational chatbot technology delivered through WhatsApp. It allows a business to provide automated responses and guided customer journeys through the messaging channel.
What can the chatbot help customers with?
Potential uses include answering common questions, providing information, capturing initial enquiry details, helping users navigate services and directing more complex requirements towards the appropriate team.
Does the customer need to download another app?
Customers who already use WhatsApp can interact through the app they already have. They do not need to learn a separate chatbot interface or visit an unfamiliar portal.
Can it provide out-of-hours support?
Automated chatbot interactions can remain available outside the organisation’s normal working hours, depending on how the customer journey is configured.
Will it replace customer service employees?
The primary role of the chatbot is to handle suitable routine interactions and support customers with immediate information. Employees remain essential for enquiries requiring empathy, judgement, authority or specialist knowledge.
Which businesses could use it?
The technology may be relevant to any organisation receiving repeat customer enquiries or looking to improve digital access. Suitable use cases could be found in retail, professional services, healthcare, hospitality, property, utilities, education and many other sectors.
What is the opportunity for reseller partners?
Partners can introduce WhatsApp chatbot technology as part of customer experience, automation and digital transformation conversations. They may also build services around discovery, design, deployment, management and ongoing optimisation.
