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Elisha AI suite recognised across the channel
Elisha Telecom’s AI suite has been recognised across a number of leading channel awards this year, reflecting the growing importance of practical, reseller-ready AI in the communications market. Elisha’s nominations: Our innovative suite has been recognised by several of the UK’s key trade publications and industry bodies: Channel Champions – finalist Vendor technical and engineering team Winners not yet announced Comms Council Awards – finalist Best AI-Powered Communications Best Innovation Winners not yet announced Tech
From Conversations to Outcomes: How AI Is Reshaping UCaaS and CCaaS and Where Elisha Leads the Way
The Contact Centre market is entering a decisive phase. What was once defined by call volumes, queue times and basic reporting is now being reshaped by AI driven insight, automation and orchestration. Businesses are no longer satisfied with knowing what happened on a call. They want to understand why it happened, how the customer felt, and what should happen next. This shift is creating significant opportunity across UCaaS and CCaaS, particularly for providers and partners
Why Aren’t Your Customers Using WhatsApp for Business?
Why Aren’t Your Customers Using WhatsApp for Business? WhatsApp is the UK’s most popular messaging app, with over 40 million active users. It’s how your customers’ customers want to communicate—quickly, conveniently, and on their terms. So why aren’t more businesses using it for customer service, sales, and support? Simple: Integrating WhatsApp into business platforms and workflows is complex. Compliance requirements, message templates, routing conversations to the right teams—it’s far from plug-and-play. That’s where most businesses
AI-Driven Document Automation: Revenue-generating examples from our partners
AI-Driven Document Automation: Revenue generating examples from our partners In complex customer interactions, particularly within highly regulated sectors, administrative burden can quickly derail operational efficiency. Elisha Telecom’s AI-Driven Document Automation is designed to turn this persistent problem into a commercial advantage – for you and your customers. How It Works AI-Transcribed Calls Every interaction is automatically transcribed in real-time. Customers have a written copy, along with the audio recording, and can even analyse sentiment and
Elisha Insights Shortlisted for Two Comms Council UK Awards
Elisha Telecom Ltd. is proud to announce that its flagship analytics platform, Elisha Insights, has been shortlisted as a finalist in not one, but two prestigious categories at the Comms Council UK Awards 2025: Best Innovation and Best Comms Application. This recognition reflects Elisha Telecom’s ongoing efforts to contribute meaningfully to the evolution of communication technologies in the United Kingdom and internationally. At the heart of Elisha Insights lies a highly advanced Artificial Intelligence engine
Smarter Conversations Start Here: How AI is Changing Business Communication
AI isn’t just optimising communication—it’s transforming it. From how calls are routed to how emotions are interpreted mid-conversation, Artificial Intelligence is rewriting the rules of business communication. And the best part? You don’t need to be a tech giant to benefit. At Elisha Telecom, we bring enterprise-grade AI tools—like speech analytics, sentiment detection, and predictive routing—into everyday business communications through our ETPBX platform and Elisha Insights. Here’s how AI is turning ordinary conversations into smarter, more