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Business communication challenges that can be simply solved in 2024
As businesses up and down the country look to reenergise and capitalise on New Year opportunities, we wanted to highlight some of the most common communication challenges that we’ve heard from businesses looking to us for support. From finding actionable insights and optimising internal operations to developing a unique customer experience, properly integrating technology into business processes is the greatest enabler of business success in 2024 and beyond – here’s how. How to improve the
Three things you need to know about the Future of Telephony
As another year draws to a close, it seems as good a time as any to look to the future. There’s certainly plenty to look forward to in the telecoms channel. Change is afoot, and with change comes opportunity. Here are three things the sector should be aware of about the future of telephony in 2024 and beyond. 1.) The copper switch off is getting near People have been talking about the PSTN (copper line)
Using AI to transform contact centre performance
Contact centres are under pressure. They’re tasked with improving customer experience while also keeping costs under control. Whether they focus on sales, after sales, customer service or payments, contact centres are often being asked to achieve more with less. One way they can square that circle is through the intelligent application of technology. In particular, modern AI tools allow contact centre leaders to scan mountains of data for valuable insight into customer satisfaction and agent
Elisha Telecom and its Pioneering AI services in Comms Dealer
Elisha Telecom and its AI Services is featured in the October 2023 issue of Comms Dealer magazine. Comms Dealer magazine, the pioneering publication in the UK convergence channel, is an important resource for the comms and convergence community. Its expert team of journalists and channel specialists ensures readers stay informed about the latest developments in the ICT channel, including new opportunities and technologies and emerging market trends. The Comms Dealer website offers real-time news, comprehensive
Shaping the future of business interaction: AI-Powered Unified Communications
Business communications are changing, and not just in the number of channels businesses now need to integrate to effectively communicate with customers, colleagues and partners. Unified Communications solutions have been touted as a major enabler of innovative business communications, but what exactly does it mean, how does Artificial Intelligence support that innovation, and what does that process entail? Keep on reading to find out! What is ‘Unified Communications’? Unified Communications (or UC for short) is
The CTIF 2023: A Remarkable Gathering of World Leaders
The Commonwealth Trade and Investment Forum (CTIF 2023) in Dhaka, Bangladesh, held on September 13-14, 2023, in partnership with the Government of Bangladesh, brought together a remarkable gathering of world leaders, government officials, and business delegates. The event, hosted by the Commonwealth Enterprise and Investment Council (CWEIC), showcased the immense potential for trade and investment in both Bangladesh and across the entire Commonwealth. The Prime Minister of Bangladesh, Sheikh Hasina, opened the forum, marking the